By placing an order through Totemworld, you agree to the terms below. We set these policies to ensure that you are fully aware of our return and refund procedures. These policies apply to the (United States) country.
A. 30 DAY RETURN POLICY
We have a 30-day return policy. This means you can request a return within 30 days of receiving your order. In order to be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Feel free to contact us by sending emails to [email protected], we will reply to you within 24 hours in accordance with the following Return Policy:
+ You receive an incorrect item
+ Your order contains damaged product(s)
+ Your order has a printing mistake
+ Part of your order is missing from the package.
B. HELP! I CAN’T FIND MY RETURN LABEL
Don’t worry—our packages don’t include return label. Just reach out to [email protected], and we’ll help you place your return or exchange.
C. RETURN PROCESS
To start a return, you can contact us at [email protected]. Please include the following information in your return request:
Order number and full name
Proof of purchase (Order information Screenshot)
Reasons for return
In some cases, you may be required to include a video or photo of the defective or damaged product for proof in order to refund or replace the product.
Once we received and confirmed your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete. If there is a refund, it will be issued within 7 days. Please note that, relying on your bank or credit card company will take another 3-5 working days for the credit to be credited to your account.
D. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong thing so that we can evaluate the issue and make it right. To return your product, you should contact our mail.
We only exchange damaged, wrong products, wrong size, or defective products. If you need to exchange an item, don’t hesitate to contact us at [email protected]
F. Return Shipping Cost
Customers do not need to pay the return shipping cost for defective products.
Customers return their product by mail.
No restocking Fee on Returns.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, it will be issued within 7 days and you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you wish to cancel your order, it must be canceled within 24 hours of the order placement, in which case we will provide you with a full refund. After this time, your order is being processed and can’t be canceled.
Before placing an order, please make sure to fill in the correct address, accurate to the street and house number, so that you can accurately receive the package in time. If the delivery address is wrong and the delivery is unsuccessful, the customer will bear the corresponding loss. Thanks for your kind understanding.
Address: 2344 74th Ave, Greeley, CO 80634, United States.
Email Us: [email protected]
Phone: +1 (573) 587-4966